Refund policy

30-Day Risk-Free Trial + Lifetime Warranty

Try your Grip Keeper risk-free for 30 days. If you're not satisfied for any reason, return it within 30 days of delivery for a full refund.

Every Grip Keeper is backed by our lifetime warranty. If it ever fails due to defects in materials or workmanship, we'll repair or replace it.

Every unit is custom-built to your specifications. If your Grip Keeper doesn't fit your setup as expected, we'll work with you to make it right.

Need Help?

Email support@thegripkeeper.com and we’ll take care of you.

If something arrives damaged or defective, reach out to us at support@thegripkeeper.com. Include your order number and a photo of the issue, and our team will make it right.

Thank you for supporting a small business that builds every product by hand. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thegripkeeper.com.